How Do You Look After Anxious Patients?

Hi, I’m Dr Billy Choi, the principal dentist at Precision Dental here in Fortitude Valley.

A new patient, Rebecca from New Farm, had a dental procedure with us yesterday. She hasn’t been to a dentist in years. Unfortunately, she had a bad experience at her first dental appointment as a child, it was so painful that she never wanted to step into a dental clinic again. But now, she needs some work done. After reading our Google reviews, she decided to come and see us, and we were so glad she trusted our team.

After the procedure, Rebecca said that she barely felt anything during the treatment and would have come in earlier if she knew it’s not as dreadful as she thought.

The team and I are so happy to hear what Rebecca has said. You know, this is a very common comment from our anxious patients, so I decided to make this short video sharing with you how we look after our anxious patients like Rebecca here at Precision Dental.

We want to make sure our patients feel comfortable and relaxed from start to finish. That’s why our initial appointment is just a check-up and some x-rays to see the condition of the teeth and the gum. Unless it is an emergency appointment, that is all we will do on that day. Only when our patient is comfortable with the treatment plan that we schedule another appointment to start the procedure.

How Do You Look After Anxious Patients - Precision Dental Brisbane, Fortitude Valley

I’ve found over the years the one thing that makes the patients feel more comfortable is clear communication and no surprises. That’s why we make sure we explain exactly what’s involved in every step of the treatment.

Whether it’s going to involve some local anaesthetics, some drilling of the teeth, or there will be some noise, we give as much notice as possible so our patients get no surprises. This calms the patient, and they feel they are in control the whole time. Communication is number one.

The other key factor is time. We allocate plenty of time for all procedures. This way, the patient is never rushed. We take things extra slowly and gently for our anxious patients.

A common device that is very popular with our anxious patients is the happy gas, also called relative analgesia, which is administered during the course of the treatment. That really takes the edge off the patient, helping them feel more relaxed and anxiety-free.

How Do You Look After Anxious Patients - Precision Dental Brisbane, Fortitude Valley

We found that there are patients who are phobic of noise during the procedure. So we have noise-cancelling headphones that can distract the noise while they watch Netflix on our screen. Patients can also bring their own earphones and listen to their own preferred music.

In terms of medication, we offer Valium or diazepam. They can take a tablet or two a couple of hours before the appointment. This also helps settle the anxiety before they come in.
For patients who are extremely phobic, we may offer them to see a specialist that offers sedation, like intravenous sedation or general anesthetics, so they can do all the treatments while they’re asleep.
In terms of applying local anesthetics, we always apply a topical numbing gel on the gum before we put the injection in. The key is to put the local anesthetic solution very slowly and gently.

I hope this video gave you a better understanding of how we take care of anxious patients here at Precision Dental.

So if you have been anxious about seeing a dentist, but need to have some work done, and you like the sound of how we looked after Rebecca, we would love to look after you too.
How Do You Look After Anxious Patients - Precision Dental Brisbane, Fortitude Valley

Simply call us, book online on our website, or send us a DM on social media, and we’ll be in touch to help you organise your consultation. We hope to meet you soon.


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Amazing service, I needed an urgent appointment, and they did all they could and helped me in the morning. It's also important to highlight their great staff, Dr. Billy is a really knowledgeable dentist. No mocking around, straight to the point. I recommend their services 100%.

Fabiano N.

Dr Choi and the whole team are great, professional and always on time! Thanks so much.

Aisha M.